Privacy Policy

Dream Watch Company (trading name of The Dream Companies Corporation Ltd) are committed to protecting our customers’ personal data – old and new. We’ll always keep your data safe, up to date and only ever use it in the ways we describe below.

Here’s what you need to know…

  • We’ll always keep your personal data safe and secure – it’s our number one priority.
  • We’ll only ever use your data to improve your experience or complete an order you have placed with us.
  • We’ll only ever use your data for marketing if you have told us you want us to – and we promise to never SPAM you.
  • If we no longer need your personal data we will delete it. Simple.

How we use your information

Click on the drop-downs below to find out more about how we use your information.

Your name & contact details (phone number, email, address)

Why we collect it

  • To make sure we can allocate your entries correctly.
  • To provide you a receipt for you entries.
  • To update you on your entries.
  • To update you on the latest competitions, discounts and the all important winners!
  • Fraud prevention.

How we use it

  • We use your name and address to assign your competition entries, along with your competition answer.
  • We will send you an email receipt of your competition entry along with updates on how the competition is going.
  • We will only send you marketing messages via email or through adverts on other websites if you have given us clear consent to do so. You’ll be able to choose to receive Dream Watch Company marketing messages, The Dream Companies Corporation Ltd messages or both.
  • To help us detect and prevent fraud.
Your payment and billing information

Why we collect it

  • To take payment.
  • Fraud prevention.

How we use it

  • To fulfil our contract with you and make sure you get the entries you’ve ordered.
  • To help us detect and prevent fraud.

Your contact history with us (customer emails, instant messenger chats, social media posts)

Why we collect it

  • Provide customer service support.
  • In order to train new staff.

How we use it

  • You expect the best level of customer service from our team. To allow us to do this we keep a history of all correspondence so you don’t need to explain everything that’s happened each time you speak to us.
  • In order to provide the best customer service we’re always looking for ways to improve – these conversations allow us to learn and develop our customer support.
Purchase history and saved baskets

Why we collect it

  • To know the competitions you want to enter.
  • To know the competitions we think you may want to enter.
  • To use the data to run the competitions we think you’ll want.

How we use it

  • To tell you about the competitions we think you may want to enter.
  • To use the data to run the competitions we think you’ll want.

Your laptop/mobile/browser details (IP address, location services, how you behave on our website)

Why we collect it

  • To improve the online experience you have with us.
  • To protect our website & all its users.

How we use it

  • We need to know what helps you to navigate our site faster and better in order to improve your experience.
  • To help us detect and prevent fraud.
Your responses to surveys and competitions

Why we collect it

  • To run engaging competitions for our customers.
  • To improve your overall experience using information collected from customer feedback surveys.

How we use it

  • We need your entry in order to count it as part of our prize draw mechanic for competitions.
  • We take your suggestions, analyse them and put the best ones into practice to improve the experience for you and all customers.

Sharing your information

We do not sell any of your personal data to any third parties. However, we do share your data with a select few companies in order to complete your purchase with us and provide you with the best possible service. These include:

  • Our trusted partners who securely take payment for your entries.
  • Marketing agencies who help us get our products in front of the right person.
  • Law enforcement and fraud prevention agencies.

Marketing

We only use your information for our marketing purposes when specific consent has been provided by you agreeing for us to do so, i.e. you have ticked the subscription check box at checkout.

You can unsubscribe from marketing communication at any time by:

  • Clicking the ‘unsubscribe’ link in an email.
  • Contacting our customer service team at info@dreamwatchcompany.com

Your data, your rights

You have the right to:

  • Request a copy of the information held on you.
  • Correct the information we hold on you.
  • Have the information we hold on you deleted.

In order to act upon one of your above rights, or if you just have a question, please email:

info@dreamwatchcompany.com

Legitimate interests

Under GDPR data law there are a number of lawful reasons for us to use (or ‘process’) your personal information. One of the lawful reasons is called ‘legitimate interests’. Broadly speaking Legitimate Interests means that we can process your personal information if: 

  • We have a genuine and legitimate reason and we are not harming any of your rights and interests.

Some typical examples of when we might use the approach are for preventing fraud, digital marketing, maintaining the security of our system, data analytics and enhancing, modifying or improving our services.

As ever, you can opt-out at any time.

Other websites

Our website and marketing communications may contain links to other websites run by us (The Dream Companies Corporation Ltd). We’ll make it clear you’re visiting a partner website before you click.

Cookies

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, a cookie makes it easier to shop by remembering your email address so you don’t have to re-enter it each time you visit.

Cookies also enable us to check which pages are the most popular on the site and how visitors use our site. A cookie does not give us access to your computer.

The ‘help’ menu in most web browsers will tell you how you can be informed when you receive a new cookie or how to disable cookies altogether. However, we recommend that you leave cookies turned on as they allow you to access some of the most useful features of dreamwatchcompany.com.